LeEco join hands with HCL to enhance after-sales services

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LeEco, has formed a strategic alliance with HCL Care Services, a division of HCL Services Ltd., to deliver superior after-sales service experience to its customers.

By Belal Khan

HCL Care Services will provide one-stop solution for all service requirements to LeEco customers through existing 265 ‘HCL Touch’ centres in more than 240 cities across the country.

Customer Services for LeEco phones have already been activated in the 265 HCL Touch multi-brand centres for walk-in-centre support for  customers and Supply Chain Support.

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“This initiative with LeEco is in line with our constant endeavour to deliver service excellence and be a preferred partner for leading Indian and international brands,” said P. Seshachalam, Head-Operations and Vice President, HCL Care Services,

“We believe that the real test of brand loyalty is the after-sales service that a customer can rely on. In this context, we are happy to partner with HCL Services to cater to the needs of our consumers in a truly professional and timely manner. We have a total of 555 service centres out of which HCL will provide service in 265 centres. We are confident that an eminent and trusted entity like HCL Services will fully support us in serving LeEco’s users in the best possible manner,” said Atul Jain, COO, LeEco India.

HCL Care Services has a network of more than 300 service centres across 250 cities in India, and serves more than 3 million consumers in a year. It is also the most preferred partner of OEMs with maximum numbers of Exclusive Service Centres.

Through its specialized retail outlets ‘Touch’, HCL Care Services provides end-to-end solutions to customers, including Contact centers, Walk-in centres, On-site support, Supply-chain operations, Repair factory services and After-sales value added services.

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