- The company informed that this app can detect problems and connect to LG’s customer care
- LG had recently introduced a smart ceiling fan in many of its markets
LG Electronics (LG) is introducing an enhanced version of its ThinQ app. The company currently offers this app to its customers in more than 150 countries.
“LG ThinQ is a perfect example of our vision to deliver a more convenient smart home experience without the steep learning curve that advanced products often demands. LG has always been about putting the user first, not the technology, and the evolution of our smart home ecosystem clearly demonstrates this commitment,” said Ryu Hye-jung, executive director of LG’s Smart Home Business.
Informs users of potential problems
The app, as informed by the company, leverages Google Assistant voice recognition technology to connect users to their ThinQ appliances. Originally introduced as SmartThinQ, the LG ThinQ app is the first mobile app for smart home appliances to offer voice recognition, allowing users the freedom to control and monitor their appliances via conversational voice commands.
LG’s official statement read, “What’s more, this advanced AI-based app provides personalised support in the form of proactive customer care to inform users of potential problems before they even occur, facilitating faster technician visits if necessary. Proactive customer care helps maximise product performance and operational lifespan with detailed guidance and advice for keeping one’s appliances functioning optimally.”
It continued “Via the app, customers can connect their LG smart appliances to their Amazon accounts for automatic reordering and delivery with Amazon Dash Replenishment. Frequently used supplies such as dishwasher soap, laundry detergent or fabric softener can be pre-selected to be delivered automatically to one’s door when more are needed.”
A LG refrigerator, as per the company, with Smart Care+ powered by LG ThinQ analyses usage patterns to deliver more personalized service, lowering energy costs and keeping food fresh longer by automatically setting the ideal temperature and entering power-saving mode. With Smart Pairing, LG’s newest dryers can connect wirelessly to LG washing machines to offer optimal drying cycle based on the wash cycle. Thanks to such innovations from LG, customers never need to worry about ruining clothes ever again.