- Haier has extended warranty on all its products expiring in March and April 2020
- India is currently on a lockdown due to Coronavirus outbreak
Haier has announced a range of consumer centric service initiatives to provide an extended support to Haier customers amidst the ongoing nation-wide lockdown. The company has stated that the warranty on all its products expiring in March and April 2020, will be further extended to two months after the lockdown is lifted.
“In these times of uncertainty, we at Haier are taking all necessary steps to provide unrestricted services to our customers. From operating our call centers with the active support of our service engineers to extending the warranty on Haier products across all categories, we want to ensure that our customers are provided with the best service experience at all times. We are taking all necessary measures to combat the influence of the present situation on the ground and want to ensure relentless support to our customers,” said Eric Braganza, president, Haier Appliances India.
Haier has recently introduced WhatsApp service
Haier India is taking necessary steps for providing effective assistance to its customers to ensure they continue to have a hassle-free experience with their Haier appliances. Apart from this, the company has also announced that it’s service team will be available remotely to help the customers with their service queries through multiple channels including WhatsApp, Live chat support and Haier Careline.
“From a vast repository available of demo videos, product user manuals and easy troubleshooting information on Haier website, customers can be remotely guided to ensure a seamless knowledge exchange in case of any queries,” read Haier’s official statement.
It continued, “Haier has recently introduced WhatsApp service support on +91-8553049999 for its customers where service engineers are available to respond to queries and guide customers to remotely resolve issues.”