- LG has introduced round-the-clock customer care service Whtasapp number
- Company’s technical experts are guiding customers over the phone
LG Electronics has improvised its services during COVID-19. While the whole country is under lockdown and movement on roads is restricted, LG has developed a communication channel between its consumers and LG’s representatives. People can now register their service request through LG Service mobile application, where they can easily enter the complaints and track repair status, opt for happy living plan (extended warranty) and do product enquiries.
“Under this tough situation, we at LG Electronics want all our customers to know that we are here for their support. The relationship that we have built over the years is of utmost importance to us. We are always on top of providing as much help as we can to our consumers. We have decided to increase our customer service support to ensure ease of accessibility. The customer care executives are working from home to support our consumer base in every possible manner,” said Youngeun Park.
Round-the-clock customer care service
The company said it is committed to ensuring the safety and health of their customers, while making sure that they continue to support them with minimal disruptions as far as possible. LG has also introduced round-the-clock customer care service where the consumers can chat with LG representative on WhatsApp.
“Customers can initiate chat and leave their credentials, issue and customer information center will provide support through facilitating solution over phone or registering a request. They can also visit LG’s official website and can check thousands of ‘Do it Yourself’ (DIY) content for their products,” read LG’s official statement.
It continued, “They can also register their complaint and track their complaint status. Additionally, LG has started a unique process of SOP (Solution over Phone), where a technical expert guides the consumers over phone about easy ways to manage their products themselves. Keeping in mind current lockout situation all warranties and AMCs expiring between 15 Mar 2020 to 14 April 2020 are extended till 30 April 2020.”