Samsung Charged for Causing Mental Harassment to a Customer

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  • The job sheets were changed thrice without the complainant’s consent by the service centre
  • The court ordered Samsung India Electronics Private Limited, Gurugram, to pay Rs 4,000 for mental harassment and agony and an equal amount as litigation expenses
Pic credits – Samsung India

According to a report by ET, the District Consumer Disputes Redress Forum has penalized Samsung for causing mental harassment and agony to a customer.

The court ordered Samsung India Electronics Private Limited, Gurugram, to pay Rs 4,000 for mental harassment and agony and an equal amount as litigation expenses to Gurwinder Singh, besides paying him Rs 25,000 as the price of the handset.

Series of events

Gurwinder got the warranty extended on August 2, 2018, by paying Rs 2,030 to the service centre of the manufacturer. On August 13, 2018, the complainant approached the service centre due to some problem in the handset.

On August 18, 2018, the centre informed that the problem had been resolved and that the motherboard of his mobile handset had to be changed. The centre informed that have not received any spares from the manufacturer.

On August 30, 2018, the complainant approached the customer care centre. The service centre prepared the second job sheet on August 27, 2018, without consent of the complainant.

On September 1, 2018, a third job sheet was prepared by the service centre, again, without the consent of the complainant. On the plea of deficiency in service, Gurwinder filed for a refund of Rs 27,030, along with interest.

As per the observations made by the forum, the job sheets were changed thrice without the complainant’s consent by the service centre. Also, the service centre changed their mobile number and so he could not contact the person concerned at the service centre.

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