Canon Aims to Create a Strong After-sales Network in North India


Canon India owns and operates six master service centre (MSC) presently in Delhi, Mumbai, Chennai, Bengaluru, Cochin and Kolkata

Kazutada Kobayashi, President and CEO, Canon, lightning inaugural lamp at the new facility

Canon India has announced the opening of its new authorized service franchise (ASF) Level III in Ludhiana. The company said that this launch will enable the organisation to further reach out to its customers across Punjab, Haryana, Jammu & Kashmir and Himachal Pradesh.

Company’s official statement read, “Inaugurated by Kazutada Kobayashi, President and CEO and Rahul Goel, Director-Market Engineering Center, the ASF Level III facility will be the go-to-place for any camera related service required by Canon users. Known for its vast service outreach, the imaging marvel currently operates five ASF Level III centers across Hyderabad, Ahmedabad, Indore, Pune and Ludhiana.”

Kobayashi said, “North region has been one of our key focus markets and the launch of our ASF Level III center and PIXMA Zone in Ludhiana will be a step further to fortify our connect with our customer community. We foresee this launch to be yet another milestone in our journey of customer delight, enabling us to penetrate into the widest geographies in the country.”

Canon India also owns and operates six master service centre (MSC) presently in Delhi, Mumbai, Chennai, Bengaluru, Cochin and Kolkata.

Third Pixma zone in India

The company has also launched its third Pixma Zone in India. Designed and conceptualized to exhibit the entire range of Canon Inkjet technology and its features, the Pixma Concept store, as per the company, is aimed to familiarize the consumers with all categories of Inkjet printers, cartridges and photo media according to their usage and needs. The product display for home, professional and office use would include product series like MG series, MAXIFY, G series, TS series, E series, professional portable printer and Pro-series printers.

Elaborating on the ASF Level III center, Rahul Goel, Director, Market Engineering Center, Canon India said, “We, at Canon have a nimble service infrastructure, catering to our customers across the length and breadth of the country. We are dedicated towards providing our customers with customized service offerings, positively influencing their behavior towards our organization. We pride ourselves in the fact that our services don’t end at the point of purchase, it continues for years. Our unbeatable after sales service is what makes us different from others and establishes our sense of commitment towards our customers. Ludhiana has proved to be an important photography hub for us in the northern region and we strive to make photography a seamless experience for our customers. Through the launch of our new facility, we are aiming to create a strong after sales network in the region with a convenient touch point for camera collection and repairs.”​​​​​​​

Canon’s official statement, “The ASF Level III is equipped with trained engineers and technicians to cater to customer queries. From basic hand tools to high precision robotic tools, the facility boasts of advanced technology to calibrate customer’s units with unmatched quality, adhering to Canon service standards. This centre also works on high end camera models of EOS Series including 77D, 80D, 6D, 7D, 5D and M Series.”