- The company has a service network of over 500 service centres
- Hitachi has also set up a training program for its technicians
Johnson Controls-Hitachi Air Conditioning India Ltd., manufacturer of air-conditioner brand ‘Hitachi’ has launched the Hitachi India customer app. Hitachi says that this app will allow customers to connect directly with the company for after-sales service. The app will also enable Hitachi to connect better with customers not just in the metros but all across India.
A spokesperson from Hitachi said, “At Hitachi, excellent customer care has always been our main focus. We have carried out several service-oriented initiatives in the first half of 2019, like organizing free service camps for Hitachi Air conditioners in metro cities and providing discounted service visits before the start of the peak summer season. Hitachi connected with over 95,000 customer calls pan-India via our special service camps.”
Service requests and AMC through one App
The Hitachi India customer app is available for Android and iOS mobile phones. The app provides customers with a digital way to file service requests, manage product AMC (Annual Maintenance Contract), warranty and more. Hitachi’s official statement read, “The app acts as a one-stop solution for customers to connect with the brand. Once a customer files a service request via the app, Hitachi connects the request to the appropriate trade partner and ensures the service is provided swiftly.”
The company has also changed its old customer care number to a new 10-digit phone number – 079 7141 4848/ 075 6788 4848 that is now available 24 x 7. Alternatively, Hitachi allows customers to connect with the brand using the mobile app.
Hitachi’s growing service network in India
The company has a network of 500+ service centres across India, not just in the metros but in Tier-II and Tier-III towns as well. Hitachi has also added exclusive service centres that cater to the company’s refrigerator products, in several cities.
Hitachi has come up with an initiative to upgrade the skill sets of its certified technicians. The company has set up a “Special Task Force” of technicians with over 100+ personnel across the country. These technicians are trained to provide speedy resolution to customer complaints, thereby increasing customer satisfaction.
A senior team leader at Hitachi says, “Here, at Hitachi, we believe that our technicians play a key role in enhancing the customer experience. We have launched a major initiative aligned with the Indian Government’s Skill India Project. Hitachi has inaugurated 4 Engineering Excellence Centres (EECs) in Delhi, Mumbai, Chennai, and Kolkata to enhance the skill set of technicians directly employed by Hitachi-JCI and the technicians employed by our trade partners.