- The company is promising this service on premium products in major cities
- Samsung’s service centers team has over 10,000 engineers
Samsung, the Korea-based consumer electronics company has started using remote support and live chat using an AI-based chat-bot to offer resolution of consumer complaints in India. The company had earlier announced festive offers and discounts in India as well.
“Our new service offering, live chat along with remote support are part of our strategy to deepen our consumer connect and further our brand love. We wish everyone a very happy and prosperous festive season,” said Sunil Cutinha, vice president, Customer Service, Samsung India.
535 customer service vans
Samsung has over 3,300 service points in India. These service points include 535 customer service vans that the company uses to reach all the corners of the country.
Company’s official statement read, “Samsung will ensure that consumers in major cities who buy premium products this festive season like Samsung TVs (55 inch and above), 300 liter and above Samsung refrigerators, front load washing machines and five-star inverter and Wind Free ACs, will get installation within four hours of delivery.”
“This festive season, we aim to extend best-in-class service to all our consumers with our 3,300 customer service points, including 535 customer service vans. Festive season in India is a time when people shop to upgrade their lifestyle. Our diverse product portfolio has something for everybody,” added Sunil Cutinha.
The company has also announced its entry into social media platform Linkedin. Company’s official statement read, “We would like you to connect with us on LinkedIn, to share your views and feedback, while we continue to update you on Samsung India – our work culture, employee engagement, learning & development initiatives, citizenship initiatives, our innovative enterprise products and solutions and how they are impacting people, communities and institutions in their daily pursuits, as also job opportunities for you, among others.”